What is a NOC Engineer?

Being a network operations center engineer or a NOC engineer means that they are experts in managing and monitoring a network from any centralized location. A NOC technical team is made up of qualified IT and NOC engineers. They monitor the IT environment and ensure that the IT system uptime and connectivity are transparent 24/7.

Responsibilities of the engineer NOC

NOC engineers solve all server, network and telecommunication problems by solving and constant monitoring. The skills required for an NOC or network operations center include network support, network administration and management, switching and routing, and Linux. Their responsibilities are vast and require highly qualified people.

Essential responsibilities of the NOC engineer

The work of the NOC entails many responsibilities, as they are responsible for the rigorous surveillance of different networks and systems. They must maintain the availability of all computer systems. These NOC Analysts continuously monitor network errors, malware, and all security problems. Their decisions must be made quickly, requiring an informed NOC engineer in order to maintain organizational efficiency and an ideal network.

Troubleshooting and resolution: Being a NOC engineer means that they are responsible for solving all problems related to their IT services. The NOC engineer uses standard procedures to resolve and resolve any network problems. They always work with other IT teams, customers and suppliers to improve path performance.

Alarm management and escalation: the main role of the NOC engineer is to solve all technical and quality problems. In some cases, the problems are too complex to be solved quickly. It is at this point that the NOC engineer must turn to senior management for assistance. They must keep in touch with suppliers and the team at the same time to ensure they stay up to date on any issues.

Customer Interaction: Being a NOC engineer means that they must interact with customers on a regular basis. In addition, they must treat customers with diplomacy and courtesy. Although the role of the NOC engineer varies slightly depending on the situation, he must manage the client's non-technical and technical requirements.

Documentation and reports: the NOC engineer provides online assistance by working closely with suppliers and customers. The NOC engineer must ensure that his knowledge base is updated and accurate and that all technical problems must be followed and documented in a detailed format. Many NOC teams use a ticketing system to allow them to update the details of the issues resolved every minute.

The additional skills of the NOC engineer

• Email hosting services
• Voice and video data management
• Documentation and reports
• Management of data storage
• Power failure monitoring
• Manage system backups
• Management of supplier tickets
• Monitoring of common threats, DOS attacks and viruses
• Hardware requirements, including firewalls and routers
• Network analysis and routine troubleshooting
• Maintain the stability of the core network
• Join guard rotations 24 hours a day, 7 days a week if necessary
• Identification and prevention of any potential network problems
• Provide recommendations to improve organizational and network productivity

NOC engineer training

A standard requirement for NOC Jobs is a computer science degree. Indeed, this diploma covers a wide range of topics related to computers. These courses provide all the information necessary for network security, IT, design, programming, network administration, and IT algorithms.

The three-year degree in computer science allows students to start a career as a CNO engineer. The core subjects teach students how to understand and solve the problems of a wide range of network errors and the complications expected. Due to the fact that there are no prerequisites for being a NOC engineer, once students have graduated, they can immediately begin their career. Excellent written and oral communication skills are an added benefit for this career.

Recommended skills of NOC engineers

The general responsibilities of the NOC engineer include responding to alerts, handling calls and communicating with technicians to ensure that all incidents are resolved. Being a NOC technician means that they must keep records of all technology-related questions and solutions. They are responsible for the maintenance and management of the customer's infrastructure.

NOC engineering skill set

• Support, configuration, maintenance and updating of all networks and infrastructures for companies
• Knowledge of Sysadmin and Linux skills
• Desire to learn and develop all the necessary technical skills
• Strong analytical thinking
• Operational knowledge of VoIP technology
• Strong skills in working with customers and communication
• IT experience supporting and solving hardware and software problems
• Multitasking ability
• Solve problems creatively
• Knowledge of network cabling, network classification and network topology

Common requirements for the work of the NOC

• Degree in computer science or computer science
• Excellent knowledge of technologies, operating systems, networks, antivirus, backups, systems and firewalls
• Knowledge of at least one of the products of the following suppliers: - Juniper, VMWare, Microsoft, Cisco
• Motivated, enthusiastic and able to handle various support cases
• Strong writing skills to keep documentation organized
• Customer-oriented and able to provide a high level of customer satisfaction
• Collaborate and work well with others

Full-time NOC engineer salary vs. independent NOC engineer salary

According to the Ministry of Labor, the salary of a full-time NOC engineer for work in The United States is between $ 15 and $ 27 an hour. The average salary for a NOC Engineer Salary is $ 21 an hour. For an independent CNO engineer salary, he can reach $ 29 an hour for an independent CNO engineer. In fact, a freelancer does not have a specific time period and his working time depends on the specific requirements of the project. This offers more flexibility and therefore fluctuations than a full-time employee.